Financial Services

Senior Relationship Manager – Commercial Banking (Leicester)

28th October 2022
United Kingdom
Job Type:
£55,000 - £70,000
Front Office


A prestigious bank is seeking an experienced Relationship Manager/Branch Manager to join their team. You will drive profitable volume growth through value-added sales and service to Commercial / SME customers. You will also target and manage an assigned portfolio of customers within the commercial credit business segments.

Colleague Objectives:

1. Coaching and training RM/RSOs - ensuring all KPIs are managed as per the business scorecard
2. Quality Assurance support with stakeholder units
3. Country Credit Committee preparation and presentation of cases
4. Robust personal diary management skills
5. Employee engagement and adherence to the bank's behaviours model

Customer Objectives:
1. Portfolio Management of branches and adherence to TCF guidelines
2. Customer networking and managing client appointments
3. Trade & FX referrals to the business
4. Sirat referrals for clients seeking Islamic Banking solutions
5. Targeted account opening volumes

Commercial Objectives:
1. Targeted asset growth of the branch balance sheets
2. Targeted deposit growth of the branch balance sheets
3. Negotiate client proposals for assets and deposits
4. Submit proposals to internal credit and account opening teams
5. Disburse lending per branch targets

Control Objectives:
1. Manage credit renewals within bank policy and timescales
2. Ensure compliance entries and transactions are monitored in branches to policy
3. Enhanced Due Diligence is completed on accounts and branches managed to the timescale
4. Excess monitoring of all key accounts and ensuring all KRI are managed in branches
5. SLAs for account openings are managed to business policy

Branch/HoBB support activities:
1. Support RM/RSOs with complex credit case enquiries as a subject matter expert (not case checker)
2. Assist HoBB with MI, meeting admin, minutes and ad-hoc presentations as part of the business development unit governance
3. Engage with branch champion activities, i.e. moratorium project, rota planning


  • 5 years’ experience or equivalent RM role in Banking sector.
  • Hold all relevant professional certificates, and record of CPD
  • Line Management work experience

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Aisha Ishaq

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