Salary: £45,000 - £55,000
Location: London – West End
West End based international Bank is seeking Relationship Manager support person fluent in Arabic to join this growing team. Previous experience in dealing with MENA customers and spoken Arabic would be an advantage.
West End based international Bank is seeking Relationship Manager support person fluent in Arabic to join this growing team.
The jobholder will be expected to be completely familiar and fully aware of the contents of the Private Banking desk procedures manual.
The jobholder will assist the Onshore Relationship Managers in managing existing customers and in identifying possible opportunities to develop new business. The jobholder will participate and share specific objectives of the cross-border business and assist Onshore RMs in:
- Increasing the number and quality of cross-border customers
- Increasing cross-border liabilities
- Increasing cross-border property lending
- Increasing cross-border investment activity, with specific targets for REFM and non-REFM sales and increase margin facilities where appropriate.
- Providing offshore company and trust leads emanating from the cross-border customer segment to the Trust and Corporate marketing team.
Using previous banking and investment knowledge the jobholder will be expected to proactively engage in all cross-border customer service issues and assist the Onshore Relationship Managers in ensuring that customer related problems are resolved satisfactorily and in a timely manner.
The jobholder will be coded as the secondary RM for all cross border relationships but will have primary responsibility for clearing all AML alerts relating to this customer segment. Where necessary any unusual activity / transactions must be referred to the Head of Private Banking and if considered appropriate to MLRO. On an ongoing basis the jobholder must be vigilant in respect of compliance, know your customer and anti-money laundering issues and be alert in identifying and bringing to the attention of senior staff any inappropriate customer situations or transactions.
The jobholder will be responsible for liaising with Onshore RM’s re the cross-border client transactions including the rolling of fixed deposits / payments / internal mortgage payments and off shore company / property fees and provide assistance to the Onshore RMs or their customers to ensure efficient and timely processing of all transactions.
The jobholder will be expected to work in partnership with the Onshore RMs and onshore support staff to assist with the completion of account opening documentation, the process of opening accounts, and ensuring that KYC, DD & AML issues are all properly addressed at the time a new account is being established.
The jobholder will assist the Onshore RMs in ensuring that sufficient information is made available to support lending requests made on behalf of cross-border customers. The jobholder will liaise with the Onshore RMs and the residential lending team in achieving approvals on lending submissions. The jobholder will also assist in ensuring that funds are available to meet existing mortgage payments and in chasing Onshore RMs for any arrears relating to facilities provided to the cross-border customers.
The jobholder will assist the Onshore RMs in ensuring that they meet regulatory requirements when undertaking investment transactions on behalf of the cross-border customers. Where the investment activity is considered to be execution only and requires the “Appropriateness” test, the jobholder will assist the Onshore RM in meeting the necessary regulatory requirements.
The individual will have at least three years previous banking experience and knowledge of operational processing and procedures will be an advantage. Ideally, The individual will have had 2 to 3 years’ experience in a team driven relationship management environment.
The individual will be hard working, self-motivated, a strong team player and have good written and verbal communication skills.
The job holder must be comfortable in building relationships with colleagues and customers and have cultural empathy with the customer base.
The job holder will be expected to have good planning and organisational skills and be able to prioritise their day-to-day workload and meet deadlines set individually and for the support team as a whole.
Previous experience in dealing with MENA customers and spoken Arabic would be an advantage.