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German-speaking Trade Support - Top 1 Broker

My client is a multi award winning Broker with offices spread around the world to offer the highest level of customer support to their clients. This prestigious CFD / Spread Betting Broker have an innovative approach to trading across the widest range of products. This excellent opportunity is ideal for a recent graduate or someone looking to take a step into the financial sector. The purpose of your role will be ensuring you offer the companies clients world class trade execution and services to the German clients.

Responsibilities

  • Utilising language skills and supporting German clients with a range of trading platforms with multiple asset classes to trade with.

  • Assisting with general queries and resolving trade disputes while maintaining compliant with FCA regulations.

  • Quoting prices and executing trades on behalf of clients.

  • Identifying Clients' needs and goals, and helping them to understand the full range of the companies products and services available that may be of relevance.

  • Effective and efficient client services via telephone, email and live chat.

  • Performing thorough KYC and CDD checks and highlighting any issue to the compliance department.

  • Demonstrate knowledge and a keen interest of the financial sector.

Qualities

  • Degree-level education (or similar experience)

  • Fluent German (written and spoken)

  • Excellent interpersonal and communication skills.

  • Exceptional telephone skills, with the ability to listen, and ask open, probing questions to gather information in order to develop a clear understanding needs and goals of our clients, explaining and tailoring solutions to meet these needs.

  • A logical and analytical approach.

  • Very good organisation and time management skills.

  • Desirable: good working knowledge of another language (written and spoken)

  • Desirable: Previous experience in Sales and target driven environment is highly desirable, as is experience of working within a financial environment.